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Problem
Service Design
Solution
2023
Category
Service Design
Timeline
2023
Role
Service Designer
Partner
ARUP
Brompton Library
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Desk Research
後疫情無接觸服務需求日增
在各項防疫措施下，許多場館為降低場館對實體接觸和線下服務人員的依賴，已開始導入數位化的接觸點(數位售驗票、個人裝置導覽、線上觀展)，減少人員接觸風險。
松菸大門十月重新開放，急需提升場館形象及服務品質
因應園區大門重新開放，預估將有更多人流從設計館進入園區，場館應為此提前預備，提升場館形象及服務品質。
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場域現況調查
為了釐清目前
HMW
在博物館體驗數位化的趨勢下，我們如何透過數位體驗的引進，提升初次訪客的前中後觀展體驗以增進場館滿意度？
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Desk Research
Key Takeaways
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